Call Centre Agent: Powerfleet is a global leader in the artificial intelligence of things (AIOT) software-as-a-service (SaaS) mobile asset industry. With over 30 years of experience, Powerfleet unifies business operations through data ingestion, harmonization, and integration – delivering actionable insights to help companies achieve safety, compliance, efficiency, and sustainability. The company serves over 2.6 million subscribers across more than 48,000 customers in 120 countries. As a Call Centre Agent, you will be part of a people‑first culture that values relentless innovation and measurable impact.
Quick Facts – What You Need to Know
| Detail | Information |
|---|---|
| Position | Call Centre Agent |
| Company | Powerfleet (Nasdaq: AIOT; JSE: PWR) |
| Location | Midrand, Gauteng (On-site) |
| Job Type | Full-time |
| Education | Matric (Grade 12) – essential |
| Shift Requirement | 12-hour rotating shifts (2 day shifts, 2 night shifts, 4 days off) – including weekends & public holidays |
| Skills | Excellent verbal/written English; computer literacy (MS Office); ability to work under pressure; customer-focused attitude |
| Closing Date | Not specified – apply immediately |
| Application | Online via LinkedIn (promoted by hirer) |
Note: Powerfleet is committed to diversity, equity, and inclusion. Employment decisions are based on qualifications, merit, and business needs.
What You’ll Be Doing – Key Responsibilities
As a Call Centre Agent, you will play a critical role in ensuring service excellence and customer satisfaction. Your daily tasks will include:
- Monitor and accept alarms received via the Mix Control system.
- Respond to and complete accepted alarms in accordance with Standard Operating Procedures (SOPs).
- Ensure all alarms are answered and managed within agreed Service Level Agreements (SLAs).
- Coordinate roadside assistance for qualifying customers.
- Act as a primary point of contact for customer liaison, providing support and resolving queries.
- Deliver a consistently high-quality telephone service with a strong focus on customer satisfaction.
- Perform related duties as assigned by the supervisor or manager.
- Maintain compliance with all company policies, procedures, and operational standards.
Pro tip: The role is fast-paced and requires quick thinking. If you have experience in alarm monitoring or roadside assistance coordination, highlight it in your CV.
Do You Qualify? – Qualifications & Experience
| Requirement | Details |
|---|---|
| Education | Matric (Grade 12) – essential |
| Communication Skills | Excellent verbal and written English – ability to interact effectively with customers and internal teams |
| Computer Literacy | Proficiency in Microsoft Office (Word, Excel, Outlook) |
| Work Ethic | Ability to work under pressure, meet deadlines, and maintain a positive, customer-focused attitude |
| Independence | Ability to work independently and complete tasks within established instructions and standard practices |
| Shift Flexibility | Willing and able to work 12-hour rotating shifts (2 day shifts, 2 night shifts, followed by 4 days off), including weekends and public holidays |
Why You Should Apply for This Role
- Global leader – work for a Nasdaq and JSE-listed company with operations in 120 countries.
- Cutting-edge industry – be part of the AIoT revolution in mobile asset management.
- People‑first culture – Powerfleet values diversity, equity, and inclusion.
- Career growth – opportunities for advancement within a fast-growing organisation.
- Competitive pay – market-related salary (not specified, but discussed during the interview process).
How to Apply – Step‑by‑Step Guide
Step 1 – Prepare your documents
- Updated CV (tailored to highlight customer service, call centre, or alarm monitoring experience)
- Certified copy of ID
- Certified copy of Matric certificate
Step 2 – Access the official application portal
APPLY HERE: Call Centre Agents
Step 3 – Complete the online application
- Fill in all required fields accurately.
- Upload your CV and supporting documents.
Step 4 – Submit as soon as possible
No closing date is specified. Apply immediately – positions like this fill quickly.
Step 5 – What to expect
- Only shortlisted candidates will be contacted.
- If shortlisted, you may be invited for an interview (likely virtual or phone screening).
- Be prepared to discuss your experience with customer service, alarm response, and shift work.
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Frequently Asked Questions (FAQs)
Q1: What is the salary for a Call Centre Agent at Powerfleet?
A: The salary is not specified. Powerfleet offers competitive, market-related pay for customer service roles – discuss during the interview.
Q2: Is this a remote or on-site role?
A: This is an on-site role based in Midrand, Gauteng. You must be able to commute daily.
Q3: What is the shift schedule?
A: You will work 12-hour rotating shifts: 2 day shifts, 2 night shifts, followed by 4 days off. This includes weekends and public holidays.
Q4: Do I need previous call centre experience?
A: Not explicitly required, but customer service experience is highly beneficial. The job requires strong communication and computer skills.
Conclusion – Start Your Career with Powerfleet Today
The Call Centre Agent role at Powerfleet is a fantastic opportunity for a motivated, customer-focused individual to join a global leader in AIoT technology. If you have Matric, strong communication skills, and the ability to work rotating shifts, don’t hesitate – apply now and become part of a team that is shaping the future of intelligent mobility and business transformation.
Your journey to a rewarding customer service career starts here – apply today!
