Truworths Call Centre Agent 2026: Truworths, one of South Africa’s leading fashion retailers, is recruiting a Call Centre Agent for its Credit Service division in Cape Town. This is a permanent, on-site position within the company’s Outbound Call Centre, focused on telemarketing and customer service. Unlike an internship or learnership, this is a full employment opportunity that requires a matric qualification and strong computer literacy. The closing date is 6 November 2026, so applicants should move quickly.
Opportunity Summary
| Item | Details |
|---|---|
| Job Title | Call Centre Agent (Telemarketing) |
| Company | Truworths |
| Business Area | Credit Service |
| Reference Number | TRU261021-12 |
| Location | Cape Town, Western Cape, South Africa |
| Job Type | Permanent |
| Workplace Type | On-site |
| Qualification | Matric or equivalent |
| Experience | Previous relevant experience advantageous (not mandatory) |
| Salary | Not disclosed in the official posting |
| Closing Date | 6 November 2026 |
About the Role
This is a permanent customer-facing role within Truworths’ Outbound Call Centre, which handles telemarketing and credit-related customer interactions. Truworths describes its environment as dynamic and fast-paced, with a strong emphasis on customer service and fashion retail. The Call Centre Agent is responsible for operating customer information systems, preparing for inbound and outbound calls, managing the quality of call openings and endings, performing credit line affordability calculations, and maintaining accurate administrative records.
The role is based at Truworths’ offices in Cape Town and is performed on-site. It is a permanent appointment, not a fixed-term internship or a learnership, which means the successful candidate joins the company as an employee rather than as a trainee.
Key Responsibilities
The official job description lists the following duties:
- Customer information systems – operate customer-related systems to the required standard while maintaining accurate and secure records.
- Call preparation – prepare for both inbound and outbound calls.
- Call quality – maintain the quality of call openings and call endings.
- Credit affordability – perform credit line affordability calculations accurately.
- Administration – adhere to administrative call procedures with speed and accuracy, update customer details, and summarise comments in the memo field.
The role is telemarketing-focused, so the agent will spend much of the day on the phone. Accuracy in data entry and credit calculations is essential because the work supports Truworths’ credit service operations.
Who Can Apply?
The minimum academic requirement is Matric or equivalent. No tertiary qualification is required for this position. The posting states that previous relevant experience is advantageous but does not make it mandatory.
The role is open to candidates who are computer literate, comfortable working in a fast-paced call centre environment, and able to demonstrate the behavioural competencies listed in the advertisement. Truworths is committed to Employment Equity and states that internal candidates will be considered first before external applicants, provided this supports the achievement of its Employment Equity goals. External applicants are therefore encouraged to apply, but should be aware of this policy.
Qualifications and Skills Required
The formal qualification is Matric or equivalent. Beyond that, the role requires a combination of technical and behavioural competencies.
- Computer literate in Excel and Word.
- Accurate data entry skills with an emphasis on 100% accuracy.
- Excellent listening and communication skills.
- High degree of self-discipline, personal drive, and a sense of urgency.
- Teamwork and team spirit.
- Proactive problem-solving and decision-making skills.
- Goal orientation.
- High stress tolerance.
- Ability to adapt quickly to change in a fast-paced environment.
- A customer-orientated, energetic, friendly, respectful, and empathetic telephone personality.
The emphasis on stress tolerance and adaptability reflects the nature of outbound call centre work, which involves handling customer interactions at volume and meeting performance targets.
Practical Training and Workplace Experience
Because this is a permanent employment position rather than an internship, there is no structured training programme advertised. The successful candidate is expected to be job-ready in terms of computer literacy, communication, and administrative accuracy. Any product or systems training would be provided as part of normal onboarding, but the posting does not describe a formal training component.
This distinguishes the role from Truworths’ graduate internships and work integrated learning programmes, which are fixed-term and designed for experiential learning. The Call Centre Agent position is a standard job with standard employment expectations.
Employment Type and Duration
The position is permanent. It is not a 12-month contract, internship, or learnership. The successful candidate is appointed as a Truworths employee and is subject to the company’s standard employment terms, including its Employment Equity policy.
Documents Required
The official posting does not publish a detailed document checklist. Based on the eRecruit application process and standard South African employment practice, applicants should prepare:
- An updated CV highlighting any call centre, customer service, or administrative experience.
- A Matric certificate or equivalent qualification.
- Identification documentation for verification purposes.
- Any references or proof of previous employment that may be requested.
The eRecruit portal may prompt for specific uploads once the application is started. Applicants should complete all required fields and attach the documents the system requests.
How to Apply
- Go to the official Truworths eRecruit job page
- Review the job details and confirm that you meet the Matric and computer literacy requirements.
- Follow the application instructions on the eRecruit portal. If you are a new user, you may need to register a candidate profile.
- Upload your CV and any supporting documents requested by the system.
- Submit the application before 6 November 2026.
OFFICIAL APPLICATION LINK: Truworths Call Centre Agent 2026
ALSO APPLY FOR: General Worker 2026
Applications should be submitted only through the official eRecruit portal. Truworths does not require payment to apply, and third-party sites that charge fees for placement should be treated with suspicion.
Closing Date
The closing date for the Truworths Call Centre Agent 2026 is 6 November 2026. The posting is already live, and interested candidates should submit well before the deadline to avoid portal congestion or last-minute technical issues.
Avoid Job Scams
Apply only through the official Truworths eRecruit portal. Be cautious of anyone who asks for a fee to submit an application, promises a guaranteed job, or requests payment for “registration” or “training.” Legitimate employers do not charge applicants to apply for a call centre position. Verify the opportunity by checking the official eRecruit domain and the reference number TRU261021-12. If a message or social media post asks you to pay, treat it as a red flag.
Frequently Asked Questions
1. What is the Truworths Call Centre Agent 2026 role?
It is a permanent, on-site telemarketing and customer service position within Truworths’ Credit Service division in Cape Town.
2. What are the Truworths Call Centre Agent requirements?
Matric or equivalent, computer literacy in Excel and Word, accurate data entry skills, excellent communication, stress tolerance, and a customer-orientated telephone personality.
3. Is previous experience required?
No. Previous relevant experience is advantageous but not mandatory.
4. Where is the job based?
Cape Town, Western Cape, South Africa. The role is on-site.
Official Source
The official Truworths eRecruit listing is the primary source for this opportunity: truworths.erecruit.-Search TRU261021-12, and the closing date is 6 November 2026.
Conclusion
The Truworths Call Centre Agent 2026 is a permanent employment opportunity suited to a matric-qualified candidate with strong computer literacy and a confident telephone manner. It involves telemarketing, credit affordability calculations, and customer record management within a fast-paced retail credit environment in Cape Town. The salary is not published, so confirm the package directly with the employer. Prepare a CV that highlights any customer service or administrative experience, apply through the official eRecruit portal, and submit before 6 November 2026. Avoid any third party that asks for payment to secure the job.
