Are you a customer-focused, resilient individual with a passion for insurance and a desire to work for a market leader in the short-term insurance industry? If you have always dreamed of joining a company that is part of the Sanlam Group and has been protecting what matters to South Africans for over a century, then the Call Centre Consultant position at Santam Insurance is your golden ticket. With over 100 applicants already clicking “apply,” this role is clearly generating massive interest—and for excellent reasons. Santam is not just any company; it is the largest short-term insurer in South Africa, with a proud history spanning over 100 years and a reputation for excellence, innovation, and customer-centricity. If you have a Matric certificate, RE5 qualification, and 3 years of experience in a call centre environment, this insurance call centre opportunity could be the breakthrough you have been waiting for.
Apply now – no closing date specified!
Why Santam Insurance? A Legacy of Protection, Trust, and Innovation
Santam Insurance is the largest short-term insurer in South Africa, with a proud history of over 100 years of protecting what matters to South Africans. As a member of the Sanlam Group, Santam is committed to providing innovative insurance solutions that meet the evolving needs of its clients. The company is known for its excellence, integrity, and a customer-centric approach that has made it a trusted name in the industry.
At Santam, they believe in investing in their people and providing opportunities for growth and development. Joining Santam means becoming part of a company that values excellence, innovation, and a commitment to service.
What does this mean for you?
- You will join the largest short-term insurer in South Africa with a 100-year legacy.
- You will be part of the Sanlam Group, a leading financial services group.
- You will have opportunities for growth and development.
- You will work in a customer-centric environment that values your contribution.
- You will contribute to protecting what matters to South Africans.
Call Centre Consultant Opportunity Overview
| Detail | Information |
|---|---|
| Position | Call Centre Consultant |
| Company | Santam Insurance (Sanlam Group) |
| Location | Illovo, Sandton, Gauteng |
| Employment Type | Full-time, On-site |
| Qualifications | Matric; RE5 qualification |
| Experience | 3 years’ experience in a Call Centre environment |
| Key Focus | Marketing and selling short-term insurance products, client interaction, query resolution |
| Application | Online via Santam careers portal |
| Closing Date | Not specified – apply immediately! |
Note: This role requires a good understanding of the Travel industry and operates in an inbound call centre environment.
What the Role Offers You
This is not just a job—it is a career-launching opportunity. You will be based in Illovo, playing a critical role in marketing and selling short-term insurance products to clients and intermediaries.
Key Benefits:
Stable Employment – full-time, on-site position with the largest short-term insurer in South Africa.
Valuable Experience – gain hands-on experience in insurance sales, client interaction, and query resolution.
Dynamic Environment – work in a fast-paced, inbound call centre environment.
Skills Development – enhance your skills in communication, problem-solving, and product knowledge.
Career Growth – opportunities to develop within a leading insurance group.
Key Responsibilities
As a Call Centre Consultant at Santam, you will be at the heart of client interaction and service delivery. Your responsibilities will be varied and designed to ensure efficiency, accuracy, and customer satisfaction.
You will be responsible for:
- Client Interaction – interacting with clients telephonically or on a face-to-face level.
- Inbound Call Centre – operating in an inbound call centre environment.
- Product Knowledge – maintaining excellent product knowledge.
- FAIS Compliance – providing correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
- Administration – responsible for the administration and processing of documents including policies, endorsements, quotations, and other supporting documentation.
Pro tip: Be proactive and customer-focused. The more you engage with clients and team members, the more you will gain from this experience.
Do You Qualify? – Eligibility Criteria
To be considered for the Santam Call Centre Consultant role, you must meet the following requirements:
| Requirement | Details |
|---|---|
| Education | Minimum Matric |
| FAIS Accreditation | Suitable equivalent FAIS Accreditation and RE1 (if they have been in the financial industry) |
| RE5 Qualification | RE5 qualification |
| Experience | 3 years’ experience in a Call Centre environment |
| Skills | Computer literate in MS Office Excel, Word, and Outlook; good interpersonal skills; good written and telephonic skills; good command of English language; service orientated; attention to detail; work well under pressure |
| Advantageous | Outbound experience |
| Industry Knowledge | Must have a good understanding of the Travel industry |
Pro tip: If you have outbound experience or a strong understanding of the Travel industry, be sure to highlight it in your application – it will give you a competitive edge.
How to Apply – Step‑by‑Step Guide
Step 1 – Prepare your documents:
Updated CV (tailored to highlight your call centre experience, qualifications, and skills)
Certified copy of your ID
Certified copy of your Matric certificate
Certified copy of your RE5 qualification
Any additional certificates or training records
Step 2 – Access the application portal:
APPLY HERE: Santam Call Centre Consultant
Step 3 – Complete the online application:
- Fill in all required fields accurately.
- Upload your CV and supporting documents.
Step 4 – Submit as soon as possible:
- No closing date is specified. Apply immediately – positions like this fill quickly!
Step 5 – What to expect after applying:
- Only shortlisted candidates will be contacted.
- If shortlisted, you may be invited for an interview and/or assessments.
- Be prepared to discuss your call centre experience, your product knowledge, and your commitment to customer service.
ALSO APPLY FOR: Cashier
Tips for a Successful Application
Tailor Your CV – highlight your RE5 qualification, 3+ years of call centre experience, and any travel industry knowledge.
Write a Cover Letter – explain why you are interested in Santam and how your skills align with the role.
Research Santam – learn about the company’s history, values, and commitment to protecting what matters.
Prepare for Interviews – think about examples of excellent customer service, problem-solving, and teamwork.
Apply Early – don’t wait for a deadline that may not be specified.
Frequently Asked Questions (FAQs)
1. What does a Call Centre Consultant do at Santam?
A Call Centre Consultant markets and sells short-term insurance products, interacts with clients, maintains product knowledge, processes documentation, resolves queries, and ensures a high level of customer service.
2. What qualifications do I need?
You need a minimum Matric, RE5 qualification, and suitable FAIS Accreditation (RE1 if you have been in the financial industry)
3. How much experience do I need?
You need 3 years’ experience in a Call Centre environment.
4. What skills are important for this role?
Key skills include computer literacy in MS Office, good interpersonal and telephonic skills, attention to detail, and the ability to work well under pressure.
Conclusion – Connect Your Career with Santam Today!
The Call Centre Consultant role at Santam Insurance in Sandton is more than just a job—it is a career-defining opportunity for a customer-focused, resilient individual ready to join the largest short-term insurer in South Africa. With a Matric certificate, RE5 qualification, and 3 years of call centre experience, this is your launchpad to a bright future.
If you are client-focused, resilient, and ready to contribute to a team that protects what matters to South Africans, do not let this opportunity pass you by. Update your CV, highlight your strengths, and hit that apply button today!
Your journey to a rewarding career in insurance starts here – apply now and become part of a team that has been protecting South Africans for over 100 years!
